Sample case · not a real clientTourism & leisure
A theme park in southwest China (sample)
About 180 on-site staff across 10 departments, including animal care, aquarium life support, guest services, retail and shows.
Adapted from a real cost model (anonymized; client name and personal data removed). Figures are modeled estimates, not measured results.
AI-generatedBasis: sample data · modeled (not measured)
Starting point
The owner's three problems
Holiday peaks and weekday staffing never match
Guest service, ticketing and on-site teams answer the same questions separately
Manual daily and weekly reports; daily close reconciled by hand
Process
How we did it
Discover
Diagnose, 2–3 weeks: mapped a 180-person org, scored 29 role groups, checked capacity for 16 work pools
Build
90-day pilot: guest service and marketing, 5 AI employees running in parallel
Adopt & improve
Months 4–12: extended to rides and finance; headcount adjusted in phases after each pool met its guardrails
Scope
Departments, AI employees and workbench modules
Departments
Guest operations (service/ticketing/on-site), marketing, finance, HR & admin, rides, engineering, retail
Workbench modules
Operating cockpit, guest service center, monitoring, daily close, HR
AI employees (agents)
Results
Leaner · Faster · Stronger
All figures are sample data.
Leaner
Faster
Competitive edge
Lower labor cost per visitor at the same service standard; holiday peaks absorbed by AI Q&A and self-service ticketing.
“Guest service used to be three silos. Now one person handles most guest questions — and I see the whole park on my phone every Monday.”
Run the same numbers for your company
Free diagnostic: on-site interviews, role-by-role AI scoring and a cost model.