Sample case · not a real clientTrade & supply chain

A trade & logistics firm in the Yangtze River Delta (sample)

About 220 people, export-focused, with many documentation, follow-up, customs and reconciliation roles.

Fully simulated sample case.

A trade & logistics firm in the Yangtze River Delta (sample)AI-generated
1 hrFirst enquiry response (was 24 hrs)
−80%Document errors
60 → 40Documentation & follow-up roles
~¥2.1MNet annual saving
−9 daysReceivable days

Basis: sample data · modeled (not measured)

Starting point

The owner's three problems

01

Slow multilingual enquiry replies miss time-zone windows

02

Shipping documents are error-prone

03

Long receivable reconciliation and slow collection

Process

How we did it

01

Discover

Diagnose, 2 weeks: end-to-end order process breakdown

02

Build

90-day pilot: enquiry replies and document preparation

03

Adopt & improve

Months 4–12: customs checks and receivables reconciliation

Scope

Departments, AI employees and workbench modules

Departments

Sales (enquiries/follow-up), documentation, customs, finance, HR

Workbench modules

Operating cockpit, order tracking, document center, receivables

AI employees (agents)

Enquiry Reply AgentDocumentation AgentShipment Tracker AgentCustoms Check AgentReceivables AgentReporting Agent

Results

Leaner · Faster · Stronger

All figures are sample data.

Leaner

60 → 40Documentation & follow-up roles
~¥2.1MNet annual saving

Faster

1 hrFirst enquiry response (was 24 hrs)
−80%Document errors

Competitive edge

−9 daysReceivable days

Enquiry response within an hour turns cross-time-zone service into a selling point.

Sample quote
“We used to lose orders to time zones. Now enquiries sent at midnight are answered by morning.”
— General manager (sample quote)

See the Trade, supply chain & logistics playbook →

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