Sample case · not a real clientConsumer brand
A consumer brand in south China (sample)
About 300 people, mainly online plus 40 stores; large content and service teams.
Fully simulated sample case.
AI-generatedBasis: sample data · modeled (not measured)
Starting point
The owner's three problems
Multi-platform content demand exploded; constant overtime
40 service agents answering repetitive questions
Scattered member data; repeat purchase left to chance
Process
How we did it
Discover
Diagnose, 2 weeks: modeled 3 work pools (content, service, e-commerce)
Build
90-day pilot: content production and customer Q&A
Adopt & improve
Months 4–12: membership ops and store reports
Scope
Departments, AI employees and workbench modules
Departments
Content marketing, customer service, e-commerce ops, membership, finance
Workbench modules
Operating cockpit, content studio, service center, membership & repeat
AI employees (agents)
Results
Leaner · Faster · Stronger
All figures are sample data.
Leaner
Faster
Competitive edge
Faster new-product content with zero platform compliance issues — confident, frequent launches.
“Same team, three times the content — and fewer complaints.”
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